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Behavior Modification
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Achieving Human Service Outcomes Through Competency-Based Training

A Guide for Managers

Joseph N. Ricciardi

May Institute, Inc.

During the past three decades, empirically supported strategies have been demonstrated for the training of competencies—highly specific skills and behaviors that are needed to complete a critical job task. The present article reviews several examples of competency-based training in human service programs and provides guidelines for the implementation of competency-based training by managers. Four methods for delineating a competency model are described, with recommendations for using them in combination. A sample direct support worker competency is described, and a guideline is provided for conducting competency-based training on the job based on the findings of research on performance-based feedback. This guide may offer some assistance to managers of human service programs.

Key Words: training • performance management • organizational behavior management • human services • feedback

Behavior Modification, Vol. 29, No. 3, 488-507 (2005)
DOI: 10.1177/0145445504273281
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